Meet Lindsay The Problem Why Fractional Who It's For Core Services AI Systems Engagement Get in Touch

Executive Operations, Reimagined

The operational layer leaders actually need.

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Lindsay Santos, Founder of Lola & Co.

Meet Lindsay

Built on 15 years inside fast-moving organizations.

Lindsay Santos founded Lola & Co. on a simple belief: exceptional leaders deserve more than great assistants. They deserve a system built around how they actually work.

With 15 years of experience working alongside founders, investors, and senior executives, Lindsay is known for her discretion, sound judgment, and ability to bring structure to complex, fast-moving environments.

Lola & Co. combines senior expertise, proprietary AI systems, and an experienced execution layer to deliver operational support that scales — without the overhead of a full internal team.

Administrative support is table stakes. Our mission is to go further — building the operational layer that allows leaders to truly lead.

The Problem

As companies scale, founders become the operational hub.

Communication, scheduling, and follow-through begin to depend on a single person, and the business slows down at exactly the moment it needs to speed up.

Inbox Overwhelm

Missed messages cost revenue. Companies that respond to inbound leads within one hour are 7x more likely to engage the opportunity.

Scheduling Chaos

Poorly coordinated scheduling creates friction with clients, investors, and partners — damaging credibility and slowing deals.

Stalled Projects

Without clear ownership and follow-through, initiatives stall. Key deliverables miss deadlines. Board commitments slip.

Mental Overload

It takes 23 minutes to regain focus after a disruption. Constant context-switching costs leaders 10 to 15 hours of productive time every week.

8%
Productivity increase needed to break even on the investment
Harvard Business Review
10–30%
Potential productivity gain from strong executive support
Harvard Business Review
7x
More likely to engage an opportunity when response time is under one hour
McKinsey Global Institute

Why Fractional Support Works

Experienced support. Without the overhead.

A fractional model provides experienced support while allowing companies to scale their support structure intentionally.

Immediate Impact

Minimal ramp-up, rapid contribution from day one. No lengthy onboarding cycles — Lola & Co. is operational from the start.

Flexible Scale

Support that grows or adjusts as your needs evolve. Start at 25% capacity and scale up as the business demands more.

Senior Experience

Access to executive-level operational expertise that would otherwise require a full-time senior hire — available fractionally.

Lower Cost

No benefits, no HR burden, no long-term commitment. Just the senior operational support you need, when you need it.

Who This is For

Most clients reach a point where they realize they don't need another tool. They need someone to help build operational structure.

Founder-Led Companies

You're still the one fielding emails, managing the calendar, and following up on things that should be handled by someone else. The company is growing but your bandwidth isn't.

Client-Driven Businesses

Agencies, studios, and boutique firms where your reputation depends on responsiveness and execution. When the operational layer is weak, clients feel it before you do.

Multi-Venture Operators

You're managing multiple companies, investments, or initiatives simultaneously. Context-switching is constant and nothing ever gets the attention it deserves.

Core Services

One partner. Five pillars. Nothing falls through the cracks.

Think of it as a senior executive assistant and operational partner — reimagined. Scheduling, inbox management, and administrative coordination are handled as part of a broader operational system, so communication flows, priorities are clear, and work moves forward without requiring your constant involvement. Already have an assistant? Lola & Co. can also manage an existing admin team or provide structured coaching to help them operate at a higher level.

Executive Prioritization & Communication

Managing communication, drafting correspondence, and ensuring priorities are always clear.

Calendar & Time Architecture

Structuring your calendar to align with priorities, protect focus time, and eliminate scheduling friction.

Project & Initiative Execution

Tracking timelines, ownership, and follow-ups so initiatives move forward without your direct involvement.

Operational Systems & Workflow Design

Building the systems and documentation that bring structure and visibility to daily operations.

AI-Enabled Operational Systems

Proprietary AI systems that surface priorities, process meeting intelligence, and keep the operation running in the background.

AI-Enabled Operations

One operator. The reach of a full team.

AI doesn't replace experienced executive support — it multiplies it. Lola & Co. has built proprietary AI systems designed specifically for executive operations, delivering a level of coverage, speed, and visibility that a single operator couldn't provide alone.

AI Expands Operational Intelligence

AI does not replace executive support. It expands the level of operational intelligence and visibility one experienced operator can provide.

Greater Leverage, Leaner Team

AI allows one experienced executive operations partner to support leadership at a level that previously required an entire support team.

Human-Led Strategy, AI-Powered Execution

Routine administrative work is automated while strategic coordination, prioritization, and relationship management remain human-led.

The Leverage Equation: Senior judgment at the top. AI at the execution layer. A system built to keep everything moving.

Engagement Model

Three ways to work together.

Lola & Co. operates across three engagement models — so whether you need infrastructure built, a partner embedded in your business, or senior operational guidance, the structure is designed around you.

A Typical Engagement

Month 1

Diagnosis & Foundation

  • Full calendar audit conducted
  • Inbox review and communication patterns assessed
  • Active projects and open initiatives mapped
  • Key relationships and stakeholders identified
  • AI systems configured
A clear picture of where your time is going, where the friction is, and the operational infrastructure to fix it.
Month 2

Momentum

  • KPIs established based on Month 1 audit findings
  • SOPs drafted as workflows are established
  • Projects and priorities tracked in existing or new system
  • Calendar continuously optimized
  • Stakeholder communications managed
  • AI systems active
60-day progress report against baseline KPIs. Core workflows documented in SOPs.
Month 3

Optimization

  • KPIs reviewed against baseline
  • Second calendar audit conducted
  • SOPs finalized and organized for team handoff
  • Systems refined based on what the first two months surfaced
90-day before and after report showing time reclaimed, priorities shifted, and initiatives moved. SOPs finalized and ready for ongoing reference.
Month 4+

Ongoing Partnership

  • Engagement deepens as trust and context build
  • Executive focus stays protected as the company grows
  • Engagement reviewed and adjusted based on where you are at 90 days
A fully documented operational layer that grows with you.

Next Steps

Ready to reclaim your time?

Let's start with a conversation about where you're spending your time, what's slowing you down, and how Lola & Co. can help.

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